When should a business start thinking about their strategy and operational design related to their customer (client) support/service model?Early in an organization’s life cycle, sales and marketing are KING. Growth is likely the #1, #2 and #3 priority. This is understandable because it is critical to sustaining early life of a business and is the catalyst for […]

Why should you consider a Fractional COO Services? Are you in an organization amidst a critical transition in your company’s history? Are you an organization under stress? Self Selected Stress – Preparing for the Next Round of Funding, Merger, or Sale. Amid a Strategic Growth Plan? – Hitting a wall in achieving your Strategy or Goals? […]

With over 20 years of experience optimizing operations by leveraging business process outsourcing partners, I have learned there are several key considerations to maximize the opportunity and limit organizational risk.  As businesses continue to try to rethink their business strategy amidst planning for #recession readiness, outsourcing provides an opportunity to augment operations to both ‘batten […]

Building a successful business is an impressive accomplishment, but sustaining and accelerating growth is an entirely different challenge. As an entrepreneur, you may have started your venture with a brilliant idea and a laser-focused vision. However, as your business evolves, the one thing that got you here may no longer be sufficient to ensure long-term […]

Did it happen again today? Are you an overwhelmed leader? Are you running out of answers as your business needs to evolve but you look around the room and recognize you may not have the talent to achieve your business’s goals? Are you loyal to the people who helped get you here? Do you fear […]

In the ever-evolving landscape of business, challenges are bound to arise. Whether you’re a startup, a small business, or even a well-established company, there are certain obstacles that seem to be universal. However, every challenge also presents an opportunity for growth and improvement. This is where Fractional COO (Chief Operating Officer) services come into play. […]

In today’s fast-paced business environment, companies are constantly seeking innovative solutions to stay competitive and achieve their goals. One of the trends gaining significant traction is the utilization of Fractional Chief Operating Officers (COOs) to provide expertise and guidance without the commitment of a full-time executive. In this blog post, we’ll explore the concept of […]

In the fast-paced world of business, growth is the ultimate goal. Every organization aspires to reach new heights, expand its operations, and conquer new markets. However, the journey to scaling up is not without its challenges. As your business seeks to ascend to the next level, you might find yourself facing obstacles that hinder your […]

In today’s competitive market, achieving operational excellence is crucial for sustained growth and success. Many businesses struggle with fragmented customer contact systems and data that are difficult to analyze, leading to inefficiencies and suboptimal client experiences. Does this sound familiar? If so, it’s time to consider a strategic overhaul of your processes with the help […]

Companies of all sizes face numerous challenges that can hinder their growth and success. From operational inefficiencies to financial management issues, the hurdles can seem insurmountable. However, an emerging solution is gaining traction among advanced businesses: fractional executives. By hiring experienced executives on a part-time basis, companies can access top-tier expertise without the full-time commitment […]